Our company’s carefully selected products have been tested in the market for many years, with years of sales records in European and American countries, and have received high praise from many customers. We provide a one-year quality guarantee and warranty service for non vulnerable parts.

We cooperate with many logistics companies to choose services based on different products and shipping addresses. The electric bicycles in our European warehouse will be delivered by DPD and UPS,fullfilled in 4-7 days, and customers will not need to pay shipping and taxes. Products shipped from China will be transported by sea full container load, railway, and express delivery for final delivery, providing door-to-door service for novice buyers.

Our products can be customized to create your own brand. The minimum order quantity for each type of product is different. The minimum order quantity for electric bicycles is 100 units to cover the factory’s operating costs. The minimum order quantity for helmets and service customization is 200 units. Please contact our customer service email [info@bsocool.com] for specific customization costs. We will provide detailed cost, time, and quantity to help you make better decisions.

We accept returns and exchanges, but we cannot accept returns and exchanges without justifiable reasons because our business is also very difficult. In recent years, the economic situation has made the road even more difficult. We cherish every customer and will use the best products and services to satisfy them. If our product quality and service do not meet the requirements, we support returns and exchanges. We need to ensure that the original packaging is intact for returns and exchanges.