Warranty Policy

After sales service network

Guangzhou,China

New York,US

Warsaw,Poland

ITEM

WARRANTY PERIOD

PROBLEM

EVIDENCE OF PROBLEM

WARRANTY PROOF

REMARKS

Electric Parts

Battery

1 year

Can't charge/range less than 20%

Video/Picture/Discription

Order No,/Purchase date

Code/Serial number

Motor

1 year

Doesn't work/Burned

Video/Picture/Discription

Order No./Purchase date

Code/Serial number

Controller

1 year

Code error

Video/Picture/Discription

Order No. /Purchase date

Charger

1 year

Can't charge

Video/Picture/Discription

Order No. /Purchase date

Code/Serial number

Display

1 year

Code error

Video/Picture/Discription

Order No. /Purchase date

Booster

1 year

No assist/Insensitive

Video/Picture/Discription

Order No. /Purchase date

Front light

1 year

Can't work

Video/Picture/Discription

Order No. /Purchase date

Metal Parts

Frame

1 year

Deformed/Desoldered/Cracked

Video/Picture/Discription​

Order No. /Purchase date

Code of frame

Front fork

1 year

Deformed / Desoldered/ Shock absorption failure

Video/Picture/Discription​

Order No. /Purchase date

Seat tube

1 year

Deformed / Desoldered/ Shock absorption failure

Video/Picture/Discription​

Order No. /Purchase date

Handlebar

1 year

Deformed / Desoldered / Cracked

Video/Picture/Discription​

Order No. /Purchase date

Headset Stem

1 year

Deformed/Desoldered/Cracked

Video/Picture/Discription​

Order No. /Purchase date

Driving System

Throttle

1 year

Ineffective/ Hard to turn

Video/Picture/Discription​

Order No. /Purchase date

Brake lever

1 year

Ineffective/Can't reset

Video/Picture/Discription​

Order No. /Purchase date

Disk brake

1 year

Deformed/Cracked

Video/Picture/Discription​

Order No. /Purchase date

After assembling the whole vehicle, it is necessary to debug the screws , disc brakes and Derailleur of the whole vehicle refering to the manual and video

Transmission Parts

Thumb Shifter

1 year

Stuck / Abnormal noise

Video/Picture/Discription​

Order No. /Purchase date

Mid Derailleur

1 year

Stuck / Abnormal noise

Video/Picture/Discription​

Order No. /Purchase date

Rear Derailleur

1 year

Stuck / Abnormal noise

Video/Picture/Discription​

Order No. /Purchase date

Maintainance Policy

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