FREQUENTLY ASKED QUESTIONS

How much do you charge for shipping?

We provide free shipping to over many countries around the world with some exceptions

Will I be charged any shipping, customs, or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

EU Orders are shipped by DPD, US Orders are shipped by FedEx. We will use the best way for shipping. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days.  please contact us at info@bsocool.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at info@bsocool.com